Payments
- Online Stripe checkout on secure connection.
- Booking confirmation after successful payment.
- Receipt sent by email to the indicated contact.
Policy
Clear conditions before booking
Transparency on payments, cancellations, changes and support. This page provides an operational summary: for contractual details, the order confirmation prevails.
Cancellations
- Conditions may vary by accommodation/provider/period.
- Any penalties are shown during confirmation.
- For group bookings, any refunds are processed net of non-recoverable costs already incurred (named services, supplier penalties).
- For urgent requests use support WhatsApp.
Booking changes
- Requestable by email or WhatsApp, subject to availability.
- Changes in dates, guests and services may require price recalculation.
- Changes are effective only after written confirmation.
Groups
- For groups, dedicated conditions apply in the commercial proposal.
- Timeline, deadlines and included services are defined in the approved quote.
- A single point of contact coordinates operational flow.
Policy FAQ
When do I receive final confirmation?
Immediately after successful payment and operational validation of the booking.
Can I request a custom solution?
Yes. You can use the contacts page or groups section to request a dedicated plan.
Where can I get quick support?
On WhatsApp at the number shown on the platform, with priority for urgent requests.
Need help before booking?
We help clarify conditions, availability and the best journey for your case.